Customer Feedback

520d first service

Fast and efficient (while I waited) and a lot cheaper than BMW Main dealers. By: Stan Metcalfe

M3 X Pipe

Graham Martin Automotive fitted my decat x-pipe for my M3. It was a more awkward job that expected and took probably twice as long as it should but they stuck to their price. Looked after me and my car. Recommended. By: Paul Bannister

Excellent service

Very satisfied customer,would highly recommend,very professional and quick service By: paul fenlon

First Time Customer

Visited Graham Martin ("GM") in June 2015 as a first time customer. I was having my BMW MOT'd and although this is done off-site, the service that I received was fantastic. Customer care is clearly a strong part of the experience that GM provides. The representatives that I spoke to on the telephone were very catering and personal. Nothing was a problem and everything was explained clearly. On the day that I took my car to GM, I was welcomed into the customer area/reception and invited to utilise the facilities upstairs where they have a cafe. Once the car was checked I was spoken to by one of the workshop mechanics who provided me with some advisories which were of no issue, but I was reassured that they would complete a full investigation should this be required. If you are thinking about using GM, I would strongly recommend. It is the same service that you will receive from Halliwell Jones/Williams, but the quality of care given is of a much higher and reassuring manner. In the nicest possible way I hope I don't have to return for work to be completed on my car, but should circumstances change, I will certainly be using GM . By: Matthew Montgomery

Excellent

Excellent service from everybody at graham Martin, took 318i in earlier than arranged, but they got onto it straight away, oil/filter and health check all done to BMW' s standard. Best BMW specialist around north west, job well done. By: Andrew Bailey

MR

GREAT SERVICE, VERY FRENDILY WELCOME, PROFESSIONAL SURROUNDINGS GREAT ALL ROUND ALWAYS RECOMMEND WHERE POSSIBLE !! By: ANTHONY BECKETT

Emergency fix!

Thanks to all at Graham Martin Automotive for fitting my Z4MC in at short notice when my clutch went and had to be moved around on a recovery truck. Really pleasant to deal with, and no dirty/paranoid feeling afterwards that you normally get when you think you've been ripped off at the dealership. No hard sell on advisories like 'worn brake pads/discs/tyres' either. Dealer wanted almost £3k for clutch, flywheel & slave cylinder. The total bill at Graham Martin Automotive was less than half of that - including some other bits I added on whilst it was off the road - and got around to the job within a couple of days. Will definitely be using you guys again. Many thanks, Tony By: Tony Carter-Inman

BMW 635

I found the staff at GMA very polite and knowledgable on both my visits and had a genuine passion for customer service. Now my 635 goes like stink now Would highly reconmend and will be using again in the future. By: David J

Massive Thanks

Expertise, great service, cannot recommend highly enough. Special Thanks To ALL at the Best BMW specialist. You are all so helpful, professional and able to help even me with a cool head!!! By: Steven Dodd

ZM Coupe

If you chose to go to a main dealer, go via the shrink on your way home. Great service again sorting a driver door handle issue on my money pit. The fact that it came in well below the estimated cost was even better. 10/10! By: Marc

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